GENERAL TERMS OF CONTRACT

1. Purpose and generalities. Through this website, EQUELITE SL gives the possibility of contracting and paying for certain services. In the event of contracting the same, the provisions of these Terms and Conditions of Contracting will apply. These terms operate as a general clause, without prejudice to the particular conditions that may be established for certain services and that will be known by the consumer prior to contracting. You will find the specific terms and conditions of the contract in each section in the "PROGRAMS" tab of the website.

Likewise, it is reported that these Terms and Conditions of Contract may be unilaterally modified by EQUELITE SL, being the same applicable to services and orders made after the entry into force of the same.

2. Company data. The services of this website are offered by EQUELITE SL, with CIF B03470564 (hereinafter, "EQUELITE"), with registered office at Pj Casas De Los Menores 44 03400 – (Villena) – Alicante, registered in the Mercantile Registry of ALICANTE T 2122, F 45, S 8, H A 12708, I/A 1, the contact details being the following: – Email: tenis@equelite.com – Tel. +34 96 534 00 13

3. Hiring process. Through the website, a registration form is made available to the user in which the player's data is requested as well as the program in which they are interested in participating. Once the payment method has been completed and selected, an email will be sent detailing the price of the services requested by the client, as well as the steps to make the payment of the amount of the same.

4. Hiring Requirements and Minors. The services offered through the website are intended for the general public. However, in the case of minors under 18 years of age, it will be necessary for the hiring to be through the father or mother or legal guardian of the minor. On the other hand, contracts are nominative, personal and non-transferable. In addition, it will be necessary for the participant to comply with the participation requirements of the service to which he/she registers and which are established in the particular conditions of each of them and which are known prior to registration, being available in the "PROGRAMS" section. Specifically, participation in our programs is subject to level accreditation. In the case of stays of more than three weeks, it will be necessary to send a video of the player playing some points, while for stays of less than this period, the academy will reserve the right of admission.

5. Service Availability. In the event that problems occurring attributable to EQUELITE in providing the contracted service as a result of the lack of availability of the same. EQUELITE will proceed to refund any amount that has been paid by the customer. In the same way, in the event of not passing the level tests in accordance with the requested program, EQUELITE will proceed to give the customer the option between the refund of those amounts that the customer would have paid or, alternatively, it will offer them an alternative adapted to their level. However, if the cause is attributable to the customer, they will not be returned.

6. Bug Fixes. In the event of errors related to your personal data provided during the contracting process, you may contact tenis@equelite.com, as well as exercise the right of rectification contemplated in our Privacy Policy. If this error is detected after the completion of the payment process, you must immediately contact EQUELITE on +34 96 534 00 13, or by email to tenis@equelite.com

7. Pricing. The prices indicated to the client prior to contracting include VAT and, unless otherwise indicated, exclude other related expenses such as fees, insurance, among others, and which will be added in the final process of the contract. Additional services are excluded from the prices, including but not limited to: laundry, stringings, restaurants. On the other hand, prices can change at any time, but possible changes will not affect the contracting

8. Means of payment. The contracted services may be paid for through any of the systems provided by EQUELITE and, in particular, through: – Bank transfer: The data to make this transfer are as follows: o La Caixa o Swift: CAIX ES BB XXX o IBAN: ES79 2100 2291 7302 0002 7142 o CCC: 2100 2291 73 0200027142 Credit Card: The customer must mark whether it is a Visa Credit Card or a different one. When you select the CREDIT CARD option, you will be sent an email so that you can proceed securely to the online payment through virtual POS.

9. Date of provision of services. The services will be provided according to the dates indicated in each of them. In the case of services with a check-in and check-out date to be chosen by the client, the provision and duration of the same will be subject to that confirmed by Equelite in each case.

10. Withdrawal. In the case of legal person, considered consumers in accordance with the regulations, the provisions of this section will apply. Specifically, consumers are considered to be legal person who act for a purpose unrelated to their commercial, business, trade or profession. For the purposes of this rule, consumers are also legal person and entities without legal personality that act on a non-profit basis in an area other than a commercial or business activity. Specifically, withdrawal will not be accepted in the case of: The provision of services, once the service has been fully performed, and if the contract imposes an obligation on the consumer or user to pay, when the performance has begun, with the prior express consent of the consumer or user and with the knowledge on his part that, once the trader has fully executed the contract, You will have lost your right of withdrawal. In the case of tournaments and competitions, withdrawal will not be accepted, nor will the amount of the amounts paid be refunded, except in the event that the event is cancelled or otherwise expressly established. In this case, the refund of the registration fee will be made in the same way as the payment was made. In all other cases, the withdrawal period may be exercised as long as it is communicated within a period of 14 calendar days from the contracting of the service, provided that it has not been executed or provided. However, our different programs have particular conditions regarding the cancellation and withdrawal of the same, which you can consult in the "PROGRAMS" tab. To exercise the right of withdrawal, you must notify us at our e-mail tenis@equelite.com or at our postal address: Pj Casas De Los Menores 44 03400 – (Villena) – Alicante for the attention of EQUELITE. You may use the model withdrawal form below, although its use is not mandatory. In order to comply with the withdrawal period, it is sufficient that the notification relating to your exercise of this right is sent before the expiry of the relevant period.

MODEL WITHDRAWAL FORM

For the attention of EQUELITE SL, with address at Pj Casas De Los Menores 44 03400 – (Villena) – Alicante, with NIF B03470564, telephone +34 96 534 00 13 and email tenis@equelite.com: – I hereby inform you that I withdraw from my contract of sale of: – Order received on ......../........../............... – Name of the consumer and user(s): – Address of the consumer and user(s): –Date:

Within a period of no more than fourteen calendar days from the day following the notification of the return by the customer to EQUELITE, the amounts paid by the consumer will be refunded. In the event that there are return costs, it will be the customer who must bear them.

11. Force Majeure. We will not be liable for any failure or delay in the performance of any of the obligations undertaken, where such failure is due to events that are beyond our reasonable control ("Force Majeure Event").

12. Partial Nullity. If any of these Terms or any provision of a contract is declared null and void by a final decision issued by a competent authority, the remaining terms and conditions shall remain in force and shall not be affected by such declaration of nullity.

13. Jurisdiction and out-of-court mechanisms for claims and redress. The use of our website and contracts for the purchase of products through this website shall be governed by Spanish law. In this regard, if the purchase between you and us has been concluded online through our website, in accordance with EU Regulation No. 524/2013, We inform you that you have the right to request with us an out-of-court resolution of consumer disputes accessible through the Internet address: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

Likewise, the client is informed that EQUELITE has official complaint forms available to the User, for the purpose of the service offered by EQUELITE, in the official languages of the territories where we operate.